How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Daniel Plourde Your Own Question
Daniel Plourde
Daniel Plourde, Plumber
Category: Plumbing
Satisfied Customers: 295
Experience:  Plumber at performance plumbing and heating
89712187
Type Your Plumbing Question Here...
Daniel Plourde is online now
A new question is answered every 9 seconds

My name is joy. We just returned from a week away, turned up

Customer Question

Customer: Hi, my name is ***** ***** just returned from a week away, turned up the hot water heater setting from vacation to the usual setting. After an hour or so there was a popping sound and a small amount of water in the pan under the heater.
JA: Thanks. Can you give me any more details about your issue?
Customer: Not really. the drain pipe attached to the pop off valve feels damp at the bottom. There is very little water in the pan. Doesn't seem to be getting worse.
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Plumbing Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: ok
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Plumbing
Expert:  Daniel Plourde replied 1 year ago.

Hi i am dan. I can help you with this. What you have described is most likely condisation building up on the inside of the heater and then dripping down on the burner. It is normal for a heater to do that from a cold start. It should do it at first and after it returns to normal operations it should not happen again.

Expert:  Daniel Plourde replied 1 year ago.

hi, did you have any more questions about this or is it all set?