Plumbing Questions? Ask a Plumbing Expert.
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What is the model number of your heater? If this is a fairly new gas fired unit then the reason the status light is out is because the pilot is out. The pilot heating the thermopile (the flame sensor in the pilot flame) generates a low voltage current that powers the gas valve ad status light.
The first thing to try is to relight the pilot. Instructions should be on the front of the tank
It's on the rating tag on the tank. But you'll still need to try lighting the pilot if you want to get it running again.
I've already explained why the status light is out. Did you hit the igniter button repeatedly while you were holding in the knob?
How old is the heater? Is the gas turned on?
You didn't answer my last question. How old is the heater?
This is probably a warranty issue. You'll need to call Whirlpool and ask them how to proceed with a warranty claim. You can call them at(###) ###-####/p>
One thing to check first
Remove the cover below the gas valve. behind the cover on the right side you'll see a small button on a sensor between 2 wires. Push that button. If it clicks you have reset it. Then try lighting the pilot again. If it doesn't click it proably wasn't tripped and you'll have to call
Looks something like this (see attached). You have to remove the cover below the gas valve. You're misinterpreting what the label is saying.
That's not what I said. Just push the small button in between the 2 wires
Ok if it doesn't click when you push it then it's not tripped and you'll need to call Whirlpool