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Rick
Rick, Construction Supervisor
Category: Plumbing
Satisfied Customers: 20036
Experience:  Licensed Master plumber with 40+ yrs. experience.
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The status light on my whirlpool water heater is off as is

Customer Question

The status light on my whirlpool water heater is off as is the pilot light? no clue why??
Submitted: 1 year ago.
Category: Plumbing
Expert:  Rick replied 1 year ago.

Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue. If my initial response doesn’t answer your question then let me know and we can continue our conversation.

What is the model number of your heater? If this is a fairly new gas fired unit then the reason the status light is out is because the pilot is out. The pilot heating the thermopile (the flame sensor in the pilot flame) generates a low voltage current that powers the gas valve ad status light.

Expert:  Rick replied 1 year ago.

The first thing to try is to relight the pilot. Instructions should be on the front of the tank

Customer: replied 1 year ago.
where do u find the model number
Expert:  Rick replied 1 year ago.

It's on the rating tag on the tank. But you'll still need to try lighting the pilot if you want to get it running again.

Customer: replied 1 year ago.
found model number its N40T61-343
Customer: replied 1 year ago.
tried lighting pilot, didn't light.....status light is off too
Customer: replied 1 year ago.
seems like whole unit is....de-powered
Expert:  Rick replied 1 year ago.

I've already explained why the status light is out. Did you hit the igniter button repeatedly while you were holding in the knob?

Customer: replied 1 year ago.
still got nothing
Expert:  Rick replied 1 year ago.

How old is the heater? Is the gas turned on?

Customer: replied 1 year ago.
turned it to pilot position......held knob......repeatedly pushed pilot light button
Expert:  Rick replied 1 year ago.

You didn't answer my last question. How old is the heater?

Customer: replied 1 year ago.
2 years old
Customer: replied 1 year ago.
june 2013
Expert:  Rick replied 1 year ago.

This is probably a warranty issue. You'll need to call Whirlpool and ask them how to proceed with a warranty claim. You can call them at(###) ###-####/p>

Expert:  Rick replied 1 year ago.

One thing to check first

Customer: replied 1 year ago.
ok whats that
Expert:  Rick replied 1 year ago.

Remove the cover below the gas valve. behind the cover on the right side you'll see a small button on a sensor between 2 wires. Push that button. If it clicks you have reset it. Then try lighting the pilot again. If it doesn't click it proably wasn't tripped and you'll have to call

Customer: replied 1 year ago.
don't see the switch
Customer: replied 1 year ago.
there is no inner door as label says
Expert:  Rick replied 1 year ago.

Looks something like this (see attached). You have to remove the cover below the gas valve. You're misinterpreting what the label is saying.

Customer: replied 1 year ago.
I see the switch ,,,theres 2 screws holding it on, take it I have to remove thse screws to get to the switch and remove the plugs ?
Expert:  Rick replied 1 year ago.

That's not what I said. Just push the small button in between the 2 wires

Customer: replied 1 year ago.
I did push it, its stationary and doesn't move
Expert:  Rick replied 1 year ago.

Ok if it doesn't click when you push it then it's not tripped and you'll need to call Whirlpool

Customer: replied 1 year ago.
ok thanks
Expert:  Rick replied 1 year ago.

You're welcome