Plumbing Questions? Ask a Plumbing Expert.
Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue. If my initial answer doesn’t answer your question then let me know and we can continue our conversation.Removing the plug in the bottom of the tub in almost every case won't help you to clear the clog. You need to snake the drain line through the overflow. First you have to remove the overflow plate which is usually just 1 or 2 screws.
If you're sure the clog is just under the stopper then you'll have to get it out or maybe use a wire coat hanger (with a small hook bent on the end) to pull the hair out. I need a picture of the drain plug if this is the case so I have a better idea just what you have so I can tell you how to get it out.
You can post a picture here by clicking on the paper clip icon in the tool bar at the top of this dialogue box. You can only post from a PC or a Mac not a phone or a tablet. If that doesn’t work for you then you can upload a pic to a file sharing service like Google pics or Dropbox. Then post the “share” link to your picture here or you can email the pic to customer service but the last option can take quite a while to get to me. Click on the CONTACT US link to contact customer service. http://ww2.justanswer.com/contact-us
Also you're much better off to rent a power snake than to buy a cheap hand snake that may not do the job. You can rent a power sink drain snake at most tool rental outlets.