Plumbing Questions? Ask a Plumbing Expert.
Sorry for the delay I just saw your question when I logged in this morning. It's not unusual for the water to have sediment in it after the water is shut off and the pipes drained. When you turn the water back on it picks up the sediment that clings to the inside of the pipes. However, if you still have questions about your hook-up I need pictures of the softener and the piping around it.
You can post a picture here by clicking on the paper clip icon in the tool bar at the top of this dialogue box. You can only post from a PC or a Mac not a phone or a tablet. If that doesn’t work for you then you can upload a pic to a file sharing service like Google pics or Dropbox. Then post the “share” link to your picture here or you can email the pic to customer service but the last option can take quite a while to get to me. Click on the CONTACT US link to contact customer service. http://ww2.justanswer.com/contact-us