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What is the model number of your unit? how do you set the water temp? a dial? 2 arrows?
I can't find any specs on this model. Is it power vented (fan on top)? can you post a picture of the gas control valve?
You can post a picture here by clicking on the paper clip icon in the toolbar at the top of this dialogue box. You can only post from a PC or a Mac not a phone or a tablet. If that doesn’t work for you then you can upload a pic to a file sharing service like
https://photos.google.com/ OR https://www.dropbox.com
and post the “share” link to your picture here or you can email the pic to customer service but the last option can take quite a while to get tome. Click on the CONTACT US link to contact customer service. http://ww2.justanswer.com/contact-us
Looks like the sensor is missing in the first picture. The unit won't operate without one in place.