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Marc
Marc, Plumber
Category: Plumbing
Satisfied Customers: 1126
Experience:  Plumbing heating & home maintenance contractor
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Hey i have a new gas waterheater that i cant get the pilot

Customer Question

Hey i have a new gas waterheater that i cant get the pilot to light on it has the piezo pliot lighter but i cant see any spark
Submitted: 1 year ago.
Category: Plumbing
Expert:  Mike R. replied 1 year ago.
Hi my name is ***** ***** I have been in the plumbing field for 20 years. I will be glad to help you today. Sometimes when you are not looking at the right angle you won't see it. Are you sure that there is not a spark from the igniter? Did you also turn the dial to pilot lighting along with the button?
Customer: replied 1 year ago.
Yeah it was turned to pilot. Also the diagnostic light is not coming on on the gas control module
Expert:  Mike R. replied 1 year ago.
What model water heater is it?
Customer: replied 1 year ago.
Its a rheem 40 g xgso6ec36uo
Customer: replied 1 year ago.
36kbtu
Expert:  Mike R. replied 1 year ago.
I cannot find anything with that model number. I will opt out and open to other experts while i see if I can find any information on that model.
Customer: replied 1 year ago.
Try this number? M131506353
Expert:  Rick replied 1 year ago.
Do you still need help?