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We are on the honor system here. Please remember to rate my service before you leave today. If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge.
Good work Alex, however the reset button tripped for a reason, it will likely trip again shortly, in that case we should continue with the trouble shooting etc.I am not part of management, I am a customer of the web site, just on the expert side of the equation.Wait a bit, lets see how it goes, then if you want a refund click the 'customer service' button and select refund.
There is no need to rate my assistance negatively, that will not get you a refund, but asking for one will get you a refund.