How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Billy Your Own Question
Billy, Mechanical Contractor
Category: Plumbing
Satisfied Customers: 21933
Experience:  State Licensed Mechanical Contractor
Type Your Plumbing Question Here...
Billy is online now
A new question is answered every 9 seconds

i have a rheem pronto tankless hot water and it sounds like

This answer was rated:

i have a rheem pronto tankless hot water and it sounds like the water is running. I cant get the power to come on to the unit now, so i have no hot water. i tried running water for a lil bit, and even shutting water off. it still sounds like the water s running. what should i check now? i was supposed to be showering to get ready for work.


i turned the water off to the house because the water meter is spinning like a windmill in a wind storm. so now i am guessing- water leak ? 


for the love of puppies and kittens,please tell me there is an easy fix or trouble shoot. i dont need any more bad news right now and lord knows i dont want to have to tunnel under my house. my husband has taken ill allof a sudden and im trying to tend to him. so, good news please? 


First of say you hear water running but you do not have water at sinks, showers etc?


Customer: replied 3 years ago.

i can hear the water running through the water heater. i had to shut water off to the house to stop it. i have water if i leave the water main on. but it just keeps running. the power to the water heater wont come back on.


i checked my water meter and its spinning like googlie eyes.


ps -luv the picture of ur buddy. hes beautiful. a lab ?

That is my best buddy...he is a Newfoundland.

When you turn the main off...does meter still spin?
Customer: replied 3 years ago.

wow - they are amazing dogs !!!!!!!!!!! very smart.


ima go check the meter right back

Standing by


Customer: replied 3 years ago.



meter not spinning. Frown


that's a bad sign right? Cry


it wasnt doing it last night. heard it when i got up this am at 4

Yes it is.

Somewhere a faucet is open or a leak has occurred. Did you check all outdoor spigots?


Customer: replied 3 years ago. spigot is broke - be right back. ima turn water on again and see if its leaking from there. keep ur fingers crossed for me !!!!!!!!!! lol


need good news and good vibes right now Billy. lol

I really...really hope it is simple...

Customer: replied 3 years ago.



ok- no dice. spigots are off and not leaking.


where should i start digging ? lol

You should have other shut offs after the main...locate any you can find....feed to washing machine, water heater etc...and one at a time turn off to try and isolate which circuit is responsible.

Customer: replied 3 years ago.



ok, so i should turn the water back on, then start shutting off the other valves ? if the water stops running when do that to each spot, that will tell me where the leak is right?


first find any shut offs you can.

Then turn main on...then one at a time turn the others off...until you verify water is off.

Customer: replied 3 years ago.


oh thank you !!!!!! i will get on that asap.


have a sick husband in bed right now and have to get him up to go to the dr. had to miss work and hope my employees don't goof off today. so this is not exactly what i was looking forward to this am on top of husband being sick.


so now i am playing the role of "Mrs Fix it All" today.


i appreciate your help and professionalism in my time of need. talk about 'damsel in distress"


give your buddy a good ear rubbing for me, hes beautiful. will be in touch again later.


thanks again !!!!!!!!!

I wish you well...AND...I am available for 30 days so feel free to keep in touch if you need further help.


Billy, Mechanical Contractor
Category: Plumbing
Satisfied Customers: 21933
Experience: State Licensed Mechanical Contractor
Billy and other Plumbing Specialists are ready to help you
Customer: replied 3 years ago.

will do. thx Wink

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland

Meet The Experts:

  • Marc



    Satisfied Customers:

    Plumbing heating & home maintenance contractor
< Last | Next >
  • Marc's Avatar



    Satisfied Customers:

    Plumbing heating & home maintenance contractor
  • Jerry's Avatar



    Satisfied Customers:

    over 20 years residential plumbing experience.
  • Theplumber717's Avatar


    Plumber, Hvac Tech

    Satisfied Customers:

    Lic Plumbing contractor, 28/yrs res,com,repair,Universal HVAC Tech
  • Mario's Avatar


    Master Plumber

    Satisfied Customers:

    Master Plumber, Fire Sprinkler, and Jobbing Spec.
  • Bud's Avatar



    Satisfied Customers:

    22 Years Field Experience - 17 Years Business Ownership - Residential or Light Commercial
  • Phil's Avatar


    Mechanical Engineer.

    Satisfied Customers:

    Retired mech. contractor, shop owner, 51 yrs experience.
  • Rick Mather's Avatar

    Rick Mather

    Building Inspector

    Satisfied Customers:

    Assistant Building Official, HVAC Tech