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Rick
Rick, Construction Supervisor
Category: Plumbing
Satisfied Customers: 20068
Experience:  Licensed Master plumber with 40+ yrs. experience.
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I have a Kohler Steeping Whirpool tub (5), model # XXXXX

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I have a Kohler Steeping Whirpool tub (5'), model # XXXXX Motor, jets seem fine, but wall mounted control board has failed. Can you please give me direction/recommendation on the type of professonial to find to help repair/replace this control board? Where we could order replacement part - only true ID-type # XXXXX could find on inside of keypad is 226107. Does any of this information help you in figuring out how to assist? BTW I am in Jackson, Mississippi.

Many thanks,
Donna

Rick :

Welcome, my name is XXXXX XXXXX I will do my best to help with your issue

Rick :

I would call Fergusons with the info. An email can get lost easily if you're not a regular customer

Rick :

The other option would be to order the part direct from Kohler

Customer:

Understand - do you know if Ferguson's has repair team on staff?

Customer:

Was unable to find specific part of Kohler site -- tub is more than 10 years old.

Rick :

Fergusons is a supply house. They don't offer repairs. Call Kohler 1-800-4KOHLER. If the part is available they will know

Customer:

Challenges is that problem kind of bridges steeping tub/whirlpool plumbing situation and what may better be served by an electrician. Does that seem like appropriate route if Kohler's 800# XXXXX locate part?

Rick :

An electrician can handle this repair if all you need is the control replaced.

Customer:

What I needed to know. Will work to track part via Ferguson's or Kholer direct. If they don't have factory part, hopefully they'll identify a compatible alternative. Any suggestions on things I should be cautious/leery of when approaching repair of such a dated piece of equipment?

Rick :

Only who does the repair. An electrician is probably better suited than most plumbers since this is an electrical issue. He could also track down other control/electrical issues that might pop up

Customer:

Makes sense. Thanks much for your time and guidance, I really appreciate your input. Hope you have a good day.

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