How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jerry's Advanced Plumbing Your O...
Jerry's Advanced Plumbing
Jerry's Advanced Plumbing , Plumber
Category: Plumbing
Satisfied Customers: 272
Experience:  I have 24 years plumbing experience to help you with all your plumbing needs
Type Your Plumbing Question Here...
Jerry's Advanced Plumbing is online now
A new question is answered every 9 seconds

Hello, we recently had installed a Culligan water softener

Resolved Question:

Hello, we recently had installed a Culligan water softener system in a duplex alternating configuration using two CSM 900-3s. When it was initially installed, the installers mistakenly swapped the inflow and outflow and it ran that way for over week. We now are having issues with softener media plugging up water flow in some of our housing units and some of our equipment - like dishwashers and water dispensaries.

The installers have told me that the media does not pose a health risk. They also told me that having the inflow and outflow reversed for a week is not the cause of the media escape. We are rural and a long way from any other contractors that we could call for a second opinion. I am hjoping you can give us your opinion on the cause for the media loss and health and safety concerns.

Thank you!
Submitted: 3 years ago.
Category: Plumbing
Expert:  Jerry's Advanced Plumbing replied 3 years ago.

Jerry's Advanced Plu :


Jerry's Advanced Plu :

Yes if they hooked up the unit in reverse it push the media into the water lines of the house,Health wise you should be fine,But someone will have to remove this media from all the lines or you volume will diminish at your fixture's as the media will clog them to all is removed.

Customer: replied 3 years ago.

I should have given you a little more detail - this system was installed in a small rural community that includes a restaurant, motel, store, and water supply for some of the local residents that use the water for their livestock. We have a heat pump system that heats and cools our motel rooms, a fire sprinkler system, and several homes for our employees. We have a small water processing facility and waste water processing facility so its a larger scale problem. I am afraid that the installers are trying to disassociate themselves from the problem. I have been asking them about Culligan's protocol for an incident like this and all I am getting back are other possible reasons for the media loss. They measured the remaining media in the two tanks and are telling us that they are only missing about a half inch from one of the tanks. It seems to me we have been recovering more than this from the blockages in the homes, our community water system, etc.. but a little bit of this stuff seems to be able to cause a lot of problems - especially in valves and anywhere the water passes through a screen.


I have been looking for a spec sheet or a detail of exactly how the water moves through the tank and the arrangement of the gravel, media, etc.. in the tanks but can only seem to find installation specs.


They are saying that running the water through the system backwards would not cause the media to exit in to the water system. Thats what I wanted a second opinion on, so thank you for that.


The other reasons that they are putting forward - high chlorine levels, cold temperatures, air bubbles in the water from our pressure tank, don't seem to be holding up. We have not had cold temperatures or high chlorine levels and air bubbles don't seem particularly prevalent. I am not getting any recommendations or protocols from the installers on what to do about this stuff in our water system and I don't know what to do next. Would you recommend that I contact Culligan's corporate office and ask them their protocol in this situation?

Expert:  Jerry's Advanced Plumbing replied 3 years ago.
Yes I would work very hard to have them remedy this problem for it is there media and you have a lot of expense to fix all that this can cause,These lines have to be cleared out for this problem to stopand 1/2 inch of media is a lot of media.
Jerry's Advanced Plumbing, Plumber
Category: Plumbing
Satisfied Customers: 272
Experience: I have 24 years plumbing experience to help you with all your plumbing needs
Jerry's Advanced Plumbing and other Plumbing Specialists are ready to help you

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland

Meet The Experts:

  • Marc



    Satisfied Customers:

    Plumbing heating & home maintenance contractor
< Last | Next >
  • Marc's Avatar



    Satisfied Customers:

    Plumbing heating & home maintenance contractor
  • Jerry's Avatar



    Satisfied Customers:

    over 20 years residential plumbing experience.
  • Theplumber717's Avatar


    Plumber, Hvac Tech

    Satisfied Customers:

    Lic Plumbing contractor, 28/yrs res,com,repair,Universal HVAC Tech
  • Mario's Avatar


    Master Plumber

    Satisfied Customers:

    Master Plumber, Fire Sprinkler, and Jobbing Spec.
  • Bud's Avatar



    Satisfied Customers:

    22 Years Field Experience - 17 Years Business Ownership - Residential or Light Commercial
  • Phil's Avatar


    Mechanical Engineer.

    Satisfied Customers:

    Retired mech. contractor, shop owner, 51 yrs experience.
  • Rick Mather's Avatar

    Rick Mather

    Building Inspector

    Satisfied Customers:

    Assistant Building Official, HVAC Tech