How are you doing today?
Glad to hear it, ill be happy to walk you through your problem and try and help you locate the source.
To determine the local plumbing codes and how your house may have been plumbed may I ask what state you are located in?
You say you have traced the water lines from the connection at the hose bib inside the house back to the main and have not found any shut off valves?
Can you tell me the year the house was built?
That is quite new to be having any kind of serious problem. I'm sure it has to be something quite simple.
that's what i thought but i just can't figure it out and it's killing me :)
Does the home have a water softener installed?
Okay, you mentioned that the hose bib lines connect to the fridge and sink correct?
yes, the main plastic pipe has several branches, one of them goes to the outside faucet and then it goes on to the sink area and this is all in my basement that doesn't have a finished ceiling
Interesting, just to be clear there is no valves between the hose and where it connects to the water line or source of water?
Do you know the brand or possibly the color of the hose bib on the outside of the house?
makes me think that its out at the bib itself...you know like a screw or some kind
thats what i was gonna say
are you able to do this over phone so i can talk to you outside
oh ok....let me go look at the bib brand
it is a mansfield and it also has a mansfield anti siphon
I don't suppose you know if the hose is a frost free type?
i don't know but it does get freezing here so i would guess they would use something like that
i do know that the house was vacant for a few years before i bought it and it was winterized but they came in and turned all the water on
I think that it is odd that neither of the hose bibs are working.
How many are there 2?
Well, if you are certain that the water is on to the hose bib lines the next step is to take apart the faucet and check it for foreign objects or debris which is blocking the water flow.
im not sure it's on cause i can't turn on the faucet
i know everything around those pipes work
Is it possible that there could be a separate line for the hose bib line? When I install a new plumbing system I separate the hose bibs off from the house with their own valve.
I can see the plastic tube coming out of the wall in my basement where the hose bib is on the other side which is outside and I can follow it all the way through the basement to the main water source so i dont think that's a possibility...I think I just have to have someone come out here and figure it out cause I have no clue
Another expert sent a message to me about these hose bibs. Apparently Mansfield hose bibs are notorious for this issue.
Is it okay if I have the other expert join the chat to assist you with your issue?
i know their toilets suck :)
lol, I hate their toilets also.
Please wait one moment while I get expert Plmqwk!
Hey Ben I know this is a dumb question but can I turn off the water and take the bib off and then turn the water on for a second and turn it back on and see if anything flows or would that be a bad idea?
back off i meant
The other expert is buisy at this time but he did say to try and tap the handle of the hose bib with a hammer. What happens is the seat spring becomes stuck holding the valve closed.
so i should turn the water on and then tap it with a hammer?
He said "love taps" which means to me kinda firm but not enough to break it.
I would turn on the hose bib and try tapping on it yes.
i would whack it off the wall so im glad you clarified
thats my luck anyway
ben you are totally not going to believe this
im not kidding
That is awesome!
im a happy girl
now i can wash my car
Cars need washing!
oh thank you thank you thank you
a bunch of stuff did fall out
Many thanks to PlmbQwk for his input!
yes yes yes
so how do i pay you?
You click to accept or rate service.
Im so happy thanks so much!!!! You were awesome and so was PlmQwk!!!!! are we done?
Your welcome. I am happy that you are happy.
Yes, any time you are ready. I forgot to release the rating feature sorry!
im ready!!!! Thanks again ben and I'm Michelle :)
Nice to meet you Michelle! I hope you return for future problems you need answers to. I have release the rating feature so you should be good to go.