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we just installed a gas tankless hot water heater and it just blew upwe need a technician for our area to come to our housewe live in xxxxxx xxxxxxxx xxxxxxxXXX-XXX-XXXXXXXXX@XXXXXX.XXX
Hi Ben. I just hooked up A Rheem tankless condensing hot water heater. The propane line was just run today and when we powered up the unit and turned on the hot water we received an error code of 11 sometimes and 12 other times. The gas valvwe was fully on but the unit would only run a few seconds and cutoff and show the error code. The last time I tried it there was a small explosion that almost took off the front cover,I turned everything off and disconnected power and gas. The Rheem tech said we were not getting enough propane but the gas company said we had enough. What do we do now?
are you there?
is someone going to get back to us?
not good right now with a new unit that has just blown up
It almost blew the front cover off.
I installed it myself
Rheem RTGH 950VLP
According to the manual 11 is gas valve not on all the way and 12 gas service is interrupted or low. That's why I talked to the gas company.
I have no idea, they install tankless heaters and are famialair with the process. He installed a regulator insid the house next to the hot water heater to maintain a 2 lb pressure. The tank is 116 feet from the unit and he used 3/4 inch line.
Are you saying it was getting to much gas, if so why the error codes that suggest it was not getting enough?
How can we tell and what do we do now?
Should I be concerned at this point about damage from the blast. The door was bent pretty good but I do not see any damage inside?
Any way I can tell other than powering back up after the gas company comes back out/
Do you know of any service companies in northern Texas?
Ok, thanks for the help.