How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Rick Your Own Question

Rick
Rick, Construction Supervisor
Category: Plumbing
Satisfied Customers: 13786
Experience:  Licensed Master plumber with 40+ yrs. experience.
94766
Type Your Plumbing Question Here...
Rick is online now
A new question is answered every 9 seconds

I have a Bradford White gas hot water heater and the pilot

Customer Question

I have a Bradford White gas hot water heater and the pilot lite will not stay lit. Have had a problem for awhile now with the lite going out on its own. I can re-lit and heater works for a few days to a week or so. Now the pilot lite will not stay lit.
Submitted: 2 years ago.
Category: Plumbing
Expert:  Rick replied 2 years ago.

Rick the plumber :

Welcome to Just Answer, I will do my best to help with your problem

Rick the plumber :

Does the pilot go out when you are trying to light it and you release the pilot light button on the gas valve?

Expert:  Rick replied 2 years ago.
What Happens Now?

Your chat has ended, but you can still work with your Expert to get an answer to your question if you have not yet received one.

Come back to this page at any time to see additional information from your Expert.  You will also receive an email when your question is updated.  If you want to send a message to your Expert, use the box below.

If you have already received a satisfactory answer to your question, click the Accept button above.  Experts are credited for each accepted answer they provide.
Customer: replied 2 years ago.
That is correct
Expert:  Rick replied 2 years ago.
Then the most likely cause of your problem is a faulty thermocouple. The thermocouple is the flame sensor in the pilot flame. The first thing we would do in a case like this is replace the thermocouple
Customer: replied 2 years ago.
I am pretty handy. Is this something I could get a part from Home Depot or Lowes and replace myself.
Expert:  Rick replied 2 years ago.
Maybe, most heaters have a thermocouple that is generic and widely available maybe even at the big box stores. If you have one of these it would look something like this
graphic
the fittings that are standing up are the mounting fiitings. You would use one or the other if the existing one needs to be replaced. You will probably need to pull out the entire burner assembly to get to the thermo. Most have a friction clip holding it in place and the thermo just pulls out. When you put it back only the top 1/3 of the tip should be in the pilot flame and the connection at the gas valve must be tight but take care not to overtighten it
Customer: replied 2 years ago.
I went and bought a thermocouple and was in the process of removing the burner assembly and discovered there is a reset button on the front where two wires connect to some other part. I accidently hit the button and heard a click so I thought that maybe that was some kind of a reset button. I turned gas back on and tried to lite the pilot and pilot is now staying on and water heater is working good. Thanks for your help.

Sunday morning- Well I checked on the water heater this morning and pilot lite was out. The reset button on the other part had popped out again. I have pushed the button and have re-lit the pilot. For now it is still heating the water i the tank. Do you know what this other part is called. It is a round piece that has the red reset button in the center and two wires attached and held in place with two small screws.
Expert:  Rick replied 2 years ago.
It's a thermal switch. It will pop if the chamber gets too hot. So you need to check that there is no obsturution in the flue passage inside the tank or in the vent. if everything is clear then the switch may be defective. You'll have to go to a plumbing supply house that sells Bradford White to get another one.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Last | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Marc

    Plumber

    Satisfied Customers:

    996
    Plumbing heating & home maintenance contractor
< Last | Next >
  • http://ww2.justanswer.com/uploads/VE/Veillplumb/2011-8-31_155028_IMG1104.64x64.JPG Marc's Avatar

    Marc

    Plumber

    Satisfied Customers:

    996
    Plumbing heating & home maintenance contractor
  • http://ww2.justanswer.com/uploads/plmqwk/2010-08-28_151844_profile_pic.jpg Plmqwk's Avatar

    Plmqwk

    Master Plumber

    Satisfied Customers:

    850
    20+ years in plumbing field. Licensed master plumber, commercial plumbing inspector
  • http://ww2.justanswer.com/uploads/JE/jerrymassie/2011-1-15_45937_1111055.64x64.JPG Jerry's Avatar

    Jerry

    Plumber

    Satisfied Customers:

    777
    over 20 years residential plumbing experience.
  • http://ww2.justanswer.com/uploads/PL/plumber171/2011-8-13_11445_plumber.500x500.64x64.jpg Mario's Avatar

    Mario

    Master Plumber

    Satisfied Customers:

    604
    Master Plumber, Fire Sprinkler, and Jobbing Spec.
  • http://ww2.justanswer.com/uploads/ABSBoss/2009-03-25_163017_2007-1031_046.jpg Bud's Avatar

    Bud

    Plumber

    Satisfied Customers:

    538
    22 Years Field Experience - 17 Years Business Ownership - Residential or Light Commercial
  • http://ww2.justanswer.com/uploads/TH/theplumber717/2011-11-24_34039_DSCF7012.64x64.JPG Theplumber717's Avatar

    Theplumber717

    Plumber, Hvac Tech

    Satisfied Customers:

    520
    Lic Plumbing contractor, 27/yrs res,com,repair,Universal HVAC Tech
  • http://ww2.justanswer.com/uploads/skibum0101/2008-12-16_015819_just_answer.jpg Rick Mather's Avatar

    Rick Mather

    Building Inspector

    Satisfied Customers:

    494
    Assistant Building Official, HVAC Tech