How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mario Your Own Question

Mario
Mario, Master Plumber
Category: Plumbing
Satisfied Customers: 815
Experience:  Master Plumber, Fire Sprinkler, and Jobbing Spec.
Type Your Plumbing Question Here...
Mario is online now
A new question is answered every 9 seconds

My toilet leaks when flushed

Customer Question

My toilet leaks when flushed
Submitted: 3 years ago.
Category: Plumbing
Expert:  Rick replied 3 years ago.
Welcome to Just Answer,

If water leaks out at the floor then the seal, where the toilet bolts to the closet flange, will probably need to be replaced. You should also check to see if the water is indeed coming fout at the floor and not running down from higher on the toilet.
Customer: replied 3 years ago.

I have removed the toilet and it is not the flange. The water that is leaking is clean. I have also replaced one of the clear tubes with no success. So it must either be the pump or one of the other tubes. Yes, there is an electric pump. I am really looking for someone who is familar with this modern type of toilet.

 

Expert:  Rick replied 3 years ago.
OK, It could be the pump or the tubing but there is no way I or anyone else can determine that from here.
Customer: replied 3 years ago.
Is there anyone I can talk to that has specific experience with this toilet?
Expert:  Rick replied 3 years ago.
I've never had a leaker so I can't. I'll open the question back up to my colleagues
Expert:  Mario replied 3 years ago.
i am verry up to date with this toilet i am the first plumber to install this toilet on eastern seabord ( kohler can back me up ) the toilet must be lifted and turned up side down then inspected in order to do this you shouls call kohler at 18004kohler and request an exploded view of the under side of this toilet it will show you were all the hoses go and so forth this is not a novice toilet and should be treated as so it is verry expensive but with the exploded view you can see what goes where just incase a hose came off. in my experience i had a leak on what looks like a zone valve under the toilet there is box wirh wires going to it i would start there first the seals sometimes go on the device causing a leak
Customer: replied 3 years ago.

After removing the Vitreous (toilet) I noticed the refill hose may be the problem. I initially replaced the first half of the clear tube, but that did not fix the leak. Now with toilet off, I can replace the second half of the refill hose. In addition, I noticed the end of the refill line, which connects to the underneath of the toilet, is metal (copper?) covered by black rubber. It appears to just be pushed into the porcelain hole. Perhaps I just need a new rubber end. Your thoughts are appreciated. I have a plummer arriving shortly.

Expert:  Mario replied 3 years ago.

 

make shure the fill hose is deep into the china if it is not far enough it

 

 

 

will splash out and appere as a leak

Customer: replied 3 years ago.

I have securely reinserted the fill hose to the china, but that was not causing the leak. It is the fill valve. When water is flowing into the tank through the fill valve it also squirts out the top. Unfortunately, it squirts out with such a force that the metal splash guard does not prevent a noticable amount of water to spray outside the tank, down to the floor. I live in an area that has very hard water, so I am going to soak it in CLR overnight and see if that doesn't help. If not, I will likely need to buy a new valve. Related question, the cover over the pump came away from the underneath of the toilet seat. I appeared to have come away from the china way to easily. I am going to epoxy it back and hopefully it will stay in place,and allow me to put the toliet back together again. Without the pump securely in place, it falls everytime I flip the toilet over. This is a very frustrating toilet.

Expert:  Mario replied 3 years ago.
i am not a fan of it either
Customer: replied 3 years ago.

Have you experienced any similar problems with this fill valve? The name on the tops reads 747 Model 4 Fuildmaster. I am just planning on buying a new one, but am not convienced that it is broken.

 

Likewise, have you experienced any troubles with the design of the splasf guard. It has gaps where it clips on. So it obviously it not designed to hold back large gushes of water, which is what I am experiencing.

Expert:  Mario replied 3 years ago.
no i have not but like i said i installed a total of the first 10 in the USA in sands point and manhattan call it lick but the toilets work great no issues just a pain in the butt to set
Mario, Master Plumber
Category: Plumbing
Satisfied Customers: 815
Experience: Master Plumber, Fire Sprinkler, and Jobbing Spec.
Mario and other Plumbing Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Last | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Marc's Avatar

    Marc

    Plumber

    Satisfied Customers:

    996
    Plumbing heating & home maintenance contractor
< Last | Next >
  • http://ww2.justanswer.com/uploads/VE/Veillplumb/2011-8-31_155028_IMG1104.64x64.JPG Marc's Avatar

    Marc

    Plumber

    Satisfied Customers:

    996
    Plumbing heating & home maintenance contractor
  • http://ww2.justanswer.com/uploads/plmqwk/2010-08-28_151844_profile_pic.jpg Plmqwk's Avatar

    Plmqwk

    Master Plumber

    Satisfied Customers:

    850
    20+ years in plumbing field. Licensed master plumber, commercial plumbing inspector
  • http://ww2.justanswer.com/uploads/JE/jerrymassie/2011-1-15_45937_1111055.64x64.JPG Jerry's Avatar

    Jerry

    Plumber

    Satisfied Customers:

    777
    over 20 years residential plumbing experience.
  • http://ww2.justanswer.com/uploads/PL/plumber171/2011-8-13_11445_plumber.500x500.64x64.jpg Mario's Avatar

    Mario

    Master Plumber

    Satisfied Customers:

    604
    Master Plumber, Fire Sprinkler, and Jobbing Spec.
  • http://ww2.justanswer.com/uploads/ABSBoss/2009-03-25_163017_2007-1031_046.jpg Bud's Avatar

    Bud

    Plumber

    Satisfied Customers:

    538
    22 Years Field Experience - 17 Years Business Ownership - Residential or Light Commercial
  • http://ww2.justanswer.com/uploads/TH/theplumber717/2011-11-24_34039_DSCF7012.64x64.JPG Theplumber717's Avatar

    Theplumber717

    Plumber, Hvac Tech

    Satisfied Customers:

    520
    Lic Plumbing contractor, 27/yrs res,com,repair,Universal HVAC Tech
  • http://ww2.justanswer.com/uploads/skibum0101/2008-12-16_015819_just_answer.jpg Rick Mather's Avatar

    Rick Mather

    Building Inspector

    Satisfied Customers:

    494
    Assistant Building Official, HVAC Tech