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There is suddenly no running water in the house. It was fine this morning. The outside hose works, but nothing at all works inside the house. What do I do?
Hello I'm Mike. I'll be glad to help you with this issue.
Are you on a water ell or municipal wate?r
Are you on a water well or municipal water?
Municipal water, metro Phoenix.
Are the hose faucets on the house, or do they come off the main before the house?
Do you have a separate meter for the irrigation?
In the front, the main comes up in an upside down U shape. The faucet is on that, not connected to the house at all. In back, the faucet is connected to the house.
And you have water to both of those faucets...right?
Have you checked all of the fixtures in the house?
Oh, there's only one meter, too. I haven't looked at it yet.
sinks toilets tubs showers?
Yes. None have water.
So....water at the front and rear, but nowhere else..... very puzzling.
Can you check the water meter to see if its turning?
Is this a house, apartment, or condo?
It's not turning. I turned on the hose, and it started. It stopped again when I turned the hose off. This is a 35-year-old house.
Do you know what type of pipe you have?
For the water?
If the meter isn't turning then we can rule out a leak
It just doesn't make sense that you have water at the faucet in the back of the house
On the water main coming in the house. Does it turn up out the ground, then there is a valve and the faucet then it goes into the house?
Copper colored inside, painted white outside but I assume it's copper. The bathroom sink just started to trickle. The wheel on the water meter isn't turning, but the needle is pointing to 8 1/2. It was pointing to 6 1/2 before.
Sounds to me like you may have a slight blockage in the main water feed for the house.
Have you tried unscrewing the aerators on the faucets to see if they are clogged?
The pipe coming into the house turns up just outside the garage wall, then continues along the garage wall inside until it gets to the water heater. It splits there, one pipe going into the water heater and the other goes up through the ceiling. Somehow, it's all connected to a water softener, too, but I can't figure out which pipe goes where. There is a blue knob with a wheel on one of those pipes.
Yes, the aerators are all clear. We had this happen a little over a week ago, and then it ran slow (very low pressure) for a couple of days, and then it was normal. It's been normal for five days now.
What I'm thinking is you may have a gate valve on the main line. What sometimes happens with a gate valve is over time the stem on the gate valve will come off causing it to fall into the valve and block the flow off water. Best way to recognize a gate valve is it will have a round handle and you have to turn it several rounds to get it to shut off
That looks like what I see behind the water heater.
Yes, but blue, in case that matters.
Is that the valve going to the heater on the cold side?
Or is it behind the heater going somewhere else?
Handle color doesn't matter
The pipe from outside splits twice, and one side has this before it goes to the water heater. The pipe splits again before it goes to the water heater, with one side disappearing into the house. Hot, I guess, while cold goes up through the ceiling. There are a lot of splits, and I don't know which ones go in or out.
You have a water softener??
Try to put it on bypass. The softener may be clogged. Try that and let me know if it helps
How do I do that? Turn the knob?
It should have a bypass selection on the control knob
I didn't see one. It has a backwash, regenerate, rinse, etc. Will one of those help?
Does it have a bypass line with pipe? It may have a few tees and a valve in the middle that if you turn one valve off and the other valve on it will bypass the water around the softener instead of through it?
I turned off the gate valve on the pipe leading to the water softener. The other valve, from the main line, was already on and I left it on. The water inside is now a drip out of the bathroom faucet.
The water in the toilet tank turned dark brown. It was clear before. Brown is swirling like food coloring from the flap. The bowl has clear water.
This i'm afraid is one of those problems where I would have to be there to properly diagnose. The best I can tell you without being there is that you either have a blocked valve somewhere or the water softener is plugged. You may want to backwash the softener. If it is plugged then by back washing it you may free up any blockage. If the water is dark brown then thats a good indication the softener is clogged
Try back washing the softener and let me know what you find
Thank you so much for your help. I'll try that. If that's my only problem, I'll be very happy.
That's great!!! I'm very glad I could help!