Hello I'm Mike. I'll be glad to help you with this issue.
How old is the tub?
less than 2 years
it this a whirpool that circulates the water or one with the air jets?
do you have access to the motor?
does it have a red reset button on it?
i do not readily see one. I am looking in at the side away from the tub and the end that is opposite the actual pipe side.
the pump is humming but not pumping when the tub is full of water... right??
is the large inlet screen in the tub clear of debris?
It was dirty but not that restricted. I cleaned it but the motor still hums.
Sounds to me like the pump is locked up. You can try to remove the motor and free the pump up. Since the tub is fairly new the pump may still be in warranty
was the pump run dry?
If it was, I am unaware.
How often do you use it?
Most likely not often enough. At the most probably 10 times since we had it installed.
Wow. Thats not enough for it to have gone out. If the motor is humming but not pumping then the pump is froze up, or the motor is locked up. I would check for a reset button first. You may have to use a mirror and a flashlight to find it. if there is not a reset button then the motor-pump assembly will have to be removed and either repaired or replaced. I would check with the installed to see about a warranty replacement. if its past the warranty then i would take it to a pool and spa company and have it repaired
it could be as simple as removing it and unjamming the impeller on the pump
ok. I will try that but will need to take that on later in the week.
Thanks for your help. I sure that you are right about the pump/motor. That is what i expected.