Hello & Welcome to Just Answer,
I'm Greg and will do my best to assist you today.
Sorry I didn't see your question earlier and to hear of any issue you are having with your phones.
To help you with this issue, may I ask:
1) Do you have a DIFFERENT phone available - to connect to the phone line and TEST if a different phone will work when connected?
2) Do you have a friend or neighbor close by where you can take the Vtech phone (base and one handset), and TEST it there?
3) Do you have ANY other devices or phones (NOT part of the Vtech system) attached to this same phone line and if so, are they working properly?
Please REPLY using the box below and the SEND button.
IMPORTANT NOTE: If you see ANY requests for "additional services" - such as a phone call - please understand that these are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I am NOT available by phone at the moment. Feel free to DECLINE (close) any such offers, and continue in this text/chat form.