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Pete
Pete, Engineer
Category: Phone Systems
Satisfied Customers: 17020
Experience:  Over 16 years experience installing and repairing electronics.
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I have an existing 5 line telephone system for which I just

Customer Question

I have an existing 5 line telephone system for which I just purchased a single replacement phone. I am unable to disable the bad phone and register the new phone to the system. Can you help me?
JA: How old is the phone?
Customer: The phone system is at least five years old and is working well.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have used the directions from the original phone system and the directions that came with the new phone. But I am having trouble deregistering the bad phone and registering the new phone. I can't find the function key on the base unit.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: When I try to register the new phone it does not react as shown in the instructions.
Submitted: 2 months ago.
Category: Phone Systems
Expert:  Pete replied 2 months ago.

Hello,
I am Pete, and I'll be happy to assist with your question today.

Expert:  Pete replied 2 months ago.

What is the make and model number of the phone system?

Customer: replied 2 months ago.
Is there an additional charge for talking to a tech?
Expert:  Pete replied 2 months ago.

Yes, however you can ignore any automated offers that may pop up - they are sent automatically by the site.

Customer: replied 2 months ago.
Panasonic, Model Number KX-TGA200B
Customer: replied 2 months ago.
When should I expect a response from my question?> I thought that I was dealing with Panasonic.
Expert:  Pete replied 2 months ago.

There is no Function button on the base station.

The "Function" button is on the left side of the handset, just above the number '1' button.

It is also known as the "Exit" button.

Customer: replied 2 months ago.
Is that your response to my question about disabling the bad phone and registering the new phone?