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Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 23569
Experience:  Residential and commercial systems.
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The message is no power at base...out of range. vtech the

Customer Question

the message is no power at base...out of range.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: vtech the model # on back is DS6751-3
JA: How long has this been going on? What troubleshooting have you tried?
Customer: we have been out of town 4 days and received the message when we returned
JA: Anything else you want the phone expert to know before I connect you?
Customer: We have 4 phones and the same message is on all of them
Submitted: 1 month ago.
Category: Phone Systems
Expert:  Nathan replied 1 month ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 1 month ago.

This symptom indicates a hardware failure in the base station (since the issue happens with all handsets). We most often see this type of damage to the base unit as the result of a power surge, either through the phone or power lines.

The one thing you may attempt yourself is to fully reset the system:
1) unplug both power and phone lines from the main base.
2) remove batteries from all handsets
3) wait at least 15 minutes, then restore all
4) place a handset on the main base for a minute, as if to charge
5) check for functionality.

Let me know the results.

Thanks,

Nathan

Expert:  Nathan replied 1 month ago.

Hello, it appears your question is still open.
Do you need more help with this?
If so, just reply back on this page. If I’ve answered your question, please let me know you are satisfied, to conclude our session – this is the only way I am credited for my work.
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.
Nathan