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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2700
Experience:  Working with Electronics for 25+ years.
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Ansafone not working ie doesn't kick in and the phone keeps

Customer Question

ansafone not working ie doesn't kick in and the phone keeps ringing
JA: How old is the phone?
Customer: it's Panasonic digital cordless kxtg8051e bought 11/01/13
JA: How long has this been going on? What troubleshooting have you tried?
Customer: last two weeks reset no of rings recorded own message - nothing seemed to work phone keeps ringing and no ansafone message happens
JA: Anything else you want the phone expert to know before I connect you?
Customer: don't think so. can live without it but going away on holiday and don't want to miss messages from contacts. never had any other problems since we bought the system and this fault just seemed to happen
Submitted: 2 months ago.
Category: Phone Systems
Expert:  Louie replied 2 months ago.

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, please re-confirm and post back with the complete model number of the Panasonic.

Customer: replied 2 months ago.
Ansafone not working panasonic answering system kx-tg501e
Expert:  Louie replied 2 months ago.

Please re-check. The system reports back that a KX-TG501e is not a valid Panasonic product.