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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2660
Experience:  Working with Electronics for 25+ years.
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Keeps showing line in use, cs6429-4 around 3yrs, this is the

Customer Question

keeps showing line in use
JA: What's the make/model of your device? How old is it?
Customer: cs6429-4 around 3yrs
JA: How long has this been going on? What troubleshooting have you tried?
Customer: this is the second day reseting the phone unplugged it waited a few minutes then plugged it back in
JA: Anything else you want the phone expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Phone Systems
Expert:  Nathan replied 4 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 4 months ago.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?

Customer: replied 4 months ago.
1 I have majic jack high speed internet
Expert:  Nathan replied 4 months ago.

I’ve attempted to accept your call request, but it appears to have failed on your end due to a payment issue. You may need to increase your deposit or call your bank to clear a security hold on your account (the 2nd charge is usually what triggers this, not a problem with the card number/info). I’ll resend a new phone offer from my end that may be more readily processed. If you prefer to continue here in chat, that is fine too. Just let me know either way. To continue here, I'd need ALL the requested details, please.

Thanks,

Nathan

Customer: replied 4 months ago.
any ideals
Expert:  Nathan replied 4 months ago.

Can you please provide all of the details I requested?

Customer: replied 4 months ago.
cancel it and I will get back with you after I get a hold of my bank thank you
Expert:  Nathan replied 4 months ago.

I can't cancel anything, but you can follow up with me later when ready.

Customer: replied 4 months ago.
ok
Expert:  Nathan replied 4 months ago.

Thank you