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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2611
Experience:  Working with Electronics for 25+ years.
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My phones are not working. get a dial tone -then it willnot

Customer Question

my phones are not working. get a dial tone -then it willnot go thru. the word mute is now showing up
JA: How old is the phone?
Customer: ??? maybe 3 + years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: 36 hours ago--tied all button asks for my vtm #.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Phone Systems
Customer: replied 3 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Nathan replied 3 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 3 months ago.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?
5) Full model of the phone(s) (printed on sticker on the base usually)