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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2698
Experience:  Working with Electronics for 25+ years.
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I purchased a phone at Walmart and I need help to add to my

Customer Question

I purchased a phone at Walmart and I need help to add to my excel system in mu house
JA: How old is the phone?
Customer: the one I have in my house is about a year old new ones are brand new two days ago I purcahsed at Walmart
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I called excel and they told me to call you
JA: Anything else you want the phone expert to know before I connect you?
Customer: I dont think so
Submitted: 5 months ago.
Category: Phone Systems
Expert:  Nathan replied 5 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 5 months ago.

Can you tell me a bit more about the problem please:

1) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
2) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
3) Do you have dsl service on the same line?
4) Full model of the phone(s) (printed on sticker on the base usually)