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Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
Can you tell me a bit more about the problem please:1) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?2) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?3) Do you have dsl service on the same line? 4) Full model of the phone(s) (printed on sticker on the base usually)