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Ask Greg A. Your Own Question

Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2463
Experience:  Working with Electronics for 25+ years.
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It shows "out of range or no power at base.....we have

Customer Question

it shows "out of range or no power at base.....we have followed directions for unplugging power base and then battery from phone....still does not work
JA: How old is the phone?
Customer: 2012
JA: How long has this been going on? What troubleshooting have you tried?
Customer: it started yESTERDAY ...we have followed the instructions I previously mentioned
JA: Anything else you want the phone expert to know before I connect you?
Customer: if I can talk with someone, I would be pleased, but the phone doesn't work. I have an old cell phone ....518(###) ###-####
Submitted: 18 days ago.
Category: Phone Systems
Expert:  Nathan replied 18 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 18 days ago.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?
5) Full model of the phone(s) (printed on sticker on the base usually)