How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Greg A. Your Own Question

Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2517
Experience:  Working with Electronics for 25+ years.
5229702
Type Your Phone Systems Question Here...
Greg A. is online now
A new question is answered every 9 seconds

I bought a set of the vteck phones have had them for about 3

Customer Question

I bought a set of the vteck phones have had them for about 3 months. I tried phoning a company yesterday I got thru to them ok but when I had to press 1 to speak to some one in English it would not complete the call We tried the same thing this morning with the same result. We had to use our regular house phone to get thru. Any other phones we have had worked but not this set
JA: How old is the phone?
Customer: bought them in august
JA: How long has this been going on? What troubleshooting have you tried?
Customer: The wife has complained for a while now that she could not complete the calls I tried it yesterday with the same results
JA: Anything else you want the phone expert to know before I connect you?
Customer: I don't think so
Submitted: 2 months ago.
Category: Phone Systems
Expert:  Greg A. replied 2 months ago.

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist you today.

Sorry to hear of any issue you are having with your phones.

To help you with this issue, may I ask:

1) The FULL Model Number of the phone system you are working with? If this is a cordless system, that model should be printed on a sticker on the bottom or back of the MAIN base.

2) What phone service provider (phone company) you have for this phone line?

3) WHEN did you first notice this issue?

Please REPLY using the box below and the SEND button.

Thanks

Customer: replied 2 months ago.
CS6929-3 Telus Yesterday
Expert:  Greg A. replied 2 months ago.

Hi again and thanks for that information.

OK - can you do a quick TEST for me - and place a TEST CALL to that same company that did not see the "1" response?

If so, this time try pressing the * key one time - then press the "1" key - to see if it is recognized.

Please let me know if you can do that TEST - and the results.

Thanks