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Ask Greg A. Your Own Question

Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2381
Experience:  Working with Electronics for 25+ years.
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No dial tone but service is fine, I justbought it model

Customer Question

no dial tone but service is fine
JA: What's the make/model of your device? How old is it?
Customer: I justbought it model #cs6124
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I bought the phone because my other vtech stopped working, but this now wont work. I tried to reregister it but it wouldn't work.
JA: Anything else you want the phone expert to know before I connect you?
Customer: no
Submitted: 12 days ago.
Category: Phone Systems
Expert:  Greg A. replied 12 days ago.

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist you today.

Sorry to hear of any issue you are having with your phones.

To help you with this issue, may I ask:

1) How many TOTAL cordless handsets do you have with this system, and if more than one, do ALL handsets have this same issue?

2) What phone service provider (phone company) you have for this phone line?

3) If you have ANY other devices (phones, fax, etc. but NOT part of the Vtech system) attached to this same phone line and if so, are they working properly?

Please REPLY using the box below and the SEND button.

Thanks

Customer: replied 12 days ago.
I have 2phones on this system and our internet line also I have time warner cable service and no other devices
Expert:  Greg A. replied 12 days ago.

Hi again and thanks for that information.

OK - when you connect this phone (or the older Vtech system), do you connect the PHONE CORD to a phone jack in the wall - OR - DIRECTLY to a Time Warner "box" or piece of equipment?

Also, you mentioned the "service is fine". How was that determined (was it TESTED by anyone)?

Thanks