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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2377
Experience:  Working with Electronics for 25+ years.
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My new Panasonic cordless phone has static on the line. I

Customer Question

My new Panasonic cordless phone has static on the line. I have never had this problem before.
JA: How old is the phone?
Customer: only a couple weeks old.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: This has been going on since I got it . I looked for the troubleshooting page and there was nothing about static.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: Not that I know of.
Submitted: 11 days ago.
Category: Phone Systems
Expert:  Jason Jones replied 11 days ago.

Hello,
I am the person that will be helping you today.

This can occur for one of several different reasons.

Questions:

  1. Is the wireless phone base station near any other wireless or electronic device?
  2. How far away is it from the wall?
  3. How up from the ground is it?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 11 days ago.
1. No
2. About 6 in
3. About 4.5 feet
Expert:  Jason Jones replied 11 days ago.

How close are you to the phone base station when you experience the static on the line?

Customer: replied 11 days ago.
What a rip off.
Expert:  Jason Jones replied 11 days ago.

May I ask what you are talking about? What is a rip off?

Customer: replied 11 days ago.
about 5 feet or more
Customer: replied 11 days ago.
I am nor getting help.
Expert:  Jason Jones replied 11 days ago.

You are not getting help? What does that mean?

Expert:  Jason Jones replied 11 days ago.

I am asking you a series of questions so that I can better understand your situation.

Customer: replied 11 days ago.
Why am I just now getting static on the line when I have never experienced it with any other Panasonic phone?
Customer: replied 11 days ago.
I understand that. I'm just frustrated.
Expert:  Jason Jones replied 11 days ago.

I don't know why you are getting static. That is why I am asking questions so that I can better understand your problem.

I have run out of ideas.

For this reason, I am opting out of the question and allowing another expert the chance to help.

The next expert will see all that is on this page, so there will be no need to repeat anything.

When another expert picks this up, you will be notified by email.

Thank you for your patience.

- Jason

Expert:  Greg A. replied 11 days ago.

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist you today.

Sorry I didn't see your question earlier and to hear of any issue you are having with your phones.

To help you with this issue, may I ask:

1) The FULL Model Number of the phone system you are working with? If this is a cordless system, that model should be printed on a sticker on the bottom or back of the MAIN base.

2) How many TOTAL cordless handsets do you have with this system, and if more than one, do ALL handset have this same static issue?

3) What phone service provider (phone company) you have for this phone line?

4) If you have ANY other devices (phones, fax, etc. and NOT part of the Panasonic system) attached to this same phone line and if so, are they working properly (no static)?

Please REPLY using the box below and the SEND button.

Thanks