Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
I'm an experienced phone tech and would be happy to advise you on this, but this is not a free service. This is a paid support site. Vtech support or your warranty does not cover this and you are required to pay if you wish to continue with help here. To do so, I need the model of the phone please, and a complete description of the problem, please.
If you want to cancel you can do that from the help page.