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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2376
Experience:  Working with Electronics for 25+ years.
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After a 3 hour power blackout, my cordless phone is stuck on

Customer Question

After a 3 hour power blackout, my cordless phone is stuck on a "NEW Voice Mail. PRESS VM". When I press VM, it goes to a message saying.."We're sorry.the service you are trying to use is not available on this line". Nothing I do gets rid of it. I want to return to the normal screen showing date & time.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: PanAsonic cordless home phone
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Since yesterday. The local Peterborough Utilities shut the power off for 3 hours in my neighborhood. When power was restored at approx. 1 PM, this problem started. I tried unplugging all wires to the base unit, went through all menu items. Nothing worked.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: Before the pre-recorded message starts, the number9 is displayed.
Submitted: 14 days ago.
Category: Phone Systems
Expert:  Louie replied 14 days ago.

Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, bear with us; re-confirm and post back with the complete model number of the Panasonic