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Ask Greg A. Your Own Question

Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2368
Experience:  Working with Electronics for 25+ years.
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Phone calls out will not receive calls, two weeks, 48 hrs

Customer Question

phone calls out will not receive calls
JA: How old is the phone?
Customer: two weeks
JA: How long has this been going on? What troubleshooting have you tried?
Customer: 48 hrs tried calling comcast very very unsuccesfull
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 9 days ago.
Category: Phone Systems
Expert:  Nathan replied 9 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 9 days ago.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?
5) Full model of the phone(s) (printed on sticker on the base usually)

Customer: replied 9 days ago.
have one phone with comcast
Expert:  Nathan replied 9 days ago.

can you please give me some more detail. Is it a corded phone? Cordless? Model?

Expert:  Nathan replied 4 days ago.

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan