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Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.
Sometimes we don't have an expert for certain devices. In that case, you will get a full refund. Do you still need help with this? I'll continue searching if you haven't already found the answer.
Ok, I'll keep looking. If we do not get back to you, your money will be refunded. I would suggest at that point to call Nortel directly.