Hello & Welcome to Just Answer,
I'm Greg and will do my best to assist you today.
Sorry to hear of any issue you are having with your phones.
To help you with this issue, may I ask:
1) What phone service provider (phone company) you have for this phone line (the landline part of the system)?
2) Do you have a copy of the FULL manual for this system - in case I need to reference a page or two?
3) What is the approximate ring time - BEFORE the incoming calls are switched to the message system?
4) Are the calls that are switched to the message system actually recorded in the providers "Voicemail" system, or the "Answering system" that is built into the Vtech system (these are two different message systems)?
NOTE: If you see ANY requests for "additional services" - such as a phone call - please understand that these are sent BY THE SITE (and not me). Plus, I am NOT available by phone at this time.
Feel free to DECLINE any such offers, and continue in this text/chat form.