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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 8093
Experience:  Working with Electronics for 25+ years.
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Using the new telephone, what do I do to get assistance in

Customer Question

Using the new telephone, what do I do to get assistance in messages"?
JA: Just to clarify, what's the exact make and model of your machine?
Customer: KX-TG585SK
JA: How long has this been going on? What troubleshooting have you tried?
Customer: We just purchased the phone. We are trying to install it. Too complicated for mus.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: Right now , it is the message on the phone screen which says " Voice mail masg. via phone co."
Submitted: 16 days ago.
Category: Phone Systems
Expert:  Greg A. replied 16 days ago.

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist you today.

Sorry to hear of any issue you are having with your phones.

To help you with this issue, may I ask:

1) How many TOTAL cordless handsets do you have with this system, and have they been allowed to charge up - for at least an hour or so?

2) What phone service provider (phone company) you have for this phone line?

3) If you have ANY other phones (NOT part of the Panasonic system) attached to this same phone line and if so, are they working properly?

Please REPLY using the box below and the SEND button.

Thanks

Expert:  Greg A. replied 12 days ago.

Hi again,

I see it has been a few days and I haven't seen a response on this page, so I just wanted to follow up to see if you have any more questions concerning this issue OR if the issue was resolved?

I look forward to any further questions or results that you may have.

Thanks, ***** *****
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