How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Greg A. Your Own Question

Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2375
Experience:  Working with Electronics for 25+ years.
5229702
Type Your Phone Systems Question Here...
Greg A. is online now
A new question is answered every 9 seconds

I have a phone KX-TGF372 Tried to use the phone this morning

Customer Question

I have a phone KX-TGF372 Tried to use the phone this morning and I get no dial tone. where do I start?
JA: How old is the phone?
Customer: 4 months
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Started this morning. I have unplugged the unit from the wall and the AC power. Everything lights up but I get no dial tone on any of the hand sets
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 21 days ago.
Category: Phone Systems
Expert:  Nathan replied 21 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 21 days ago.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?