Hello & Welcome to Just Answer,
I'm Greg and will do my best to assist you today.
Sorry to hear of any issue you are having with your phones.
To help you with this issue, may I ask:
1) Do you have access to a DIFFERENT phone line - such as a cell phone or neighbor's phone? If so, can you TURN OFF the answering system, and place a TEST CALL to your number, and tell me what is heard (and if you hear that "full" greeting)?