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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2660
Experience:  Working with Electronics for 25+ years.
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I keep getting the same caller ID message on my phone like

Customer Question

I keep getting the same caller ID message on my phone like "private caller...." and it's making me nuts. I want my caller ID back!
JA: Just to clarify, what's the exact make and model of your machine?
Customer: KXT6DA20
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I just moved to a new residence two days ago, have Comcast as my provider for internet, TV, land line phone, etc. It was a transfer...had them before the move.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Phone Systems
Expert:  Greg A. replied 6 months ago.

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist you today.

Sorry to hear of any issue you are having with your phones.

To help you with this issue, may I ask:

1) The FULL Model Number of the phone system you are working with? If this is a cordless system, that model should be printed on a sticker on the bottom or back of the MAIN base and START with KX-TG, but have NO "A" in it (that is for the cordless handsets ONLY.

2) Do you get this "private caller" for ALL CALLS coming in?

Thanks