Hello & Welcome to Just Answer,
To help you with this issue, may I ask
1) What phone service provider (phone company) you have for this phone line?
2) Do you have ANY other phones attached to this phone line?
I see it has been a few days and I haven't seen a response on this page, so I just wanted to follow up to see if you have any more questions concerning this issue OR if the issue was resolved?
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)