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Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
Can you please test something for me - pick up the line and list very carefully - do you hear a few beeps or a fast/stutter tone prior to the dial tone?
I’ve attempted to accept your call request, but it appears to have failed on your end due to a payment issue. You may need to increase your deposit or clear a security hold on your account. I’ll resend a new phone offer from my end that may be more readily processed. If you prefer to continue here in chat, that is fine too. Just let me know either way.
I can absolutely address the issue for you, but the call still has not processed, please try accepting it again.
My apologies for the confusion on the site and payment issues, You may cancel through the help page, and I've sent a note to customer service on your behalf as well.