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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2377
Experience:  Working with Electronics for 25+ years.
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Jophn, unable to get a dial tone on my kxtgf-370 phone,

Customer Question

jophn, unable to get a dial tone on my kxtgf-370 phone
JA: How old is the phone?
Customer: about 1 month
JA: How long has this been going on? What troubleshooting have you tried?
Customer: i was trying to reduce the number of rings and announcement and then the phone went down in the sense I get no dial tone, no phone # on the window
JA: Anything else you want the electronics expert to know before I connect you?
Customer: that's the best I can relate, help!!!!
Submitted: 1 month ago.
Category: Phone Systems
Expert:  Nathan replied 1 month ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 1 month ago.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?