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Ask Greg A. Your Own Question

Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2368
Experience:  Working with Electronics for 25+ years.
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I can't call out on my phone 5308720581, I't fairly new you

Customer Question

I can't call out on my phone(###) ###-####
JA: How old is the phone?
Customer: I't fairly new you just sent me a new Motem last week. call come in but I cant call out. It keeps call #74 to set.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I called and you guys reset the motem. Just noticed it today.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 28 days ago.
Category: Phone Systems
Customer: replied 28 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Greg A. replied 28 days ago.

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist you today.

Sorry I didn't see your question earlier and to hear of any issue you are having with your phones.

To help you with this issue, may I ask:

1) The FULL Model Number of the phone system you are working with? If this is a cordless system, that model should be printed on a sticker on the bottom or back of the MAIN base.

2) What phone service provider (phone company) you have for this phone line?

3) When you typed "It keeps call #74 to set" what does that refer to.

Thanks

Customer: replied 28 days ago.
after not hearing from you for over 1 Hour, I called Xfinity the problem couldn't be fixed over the phone, so they are sending a tech. out to fix it for free. Sorry, so please refund my $5.00. Thanks
Customer: replied 28 days ago.
no you should of got my answer by now Dennis
Expert:  Greg A. replied 28 days ago.

Sorry - as stated above, I simply did not SEE your question earlier.

ALSO - We experts are "users" of this site - just like you - and have no access to ANY of your private information or account. But YOU should be able to manage your account by clicking the "my account" link on your side of this system.

If you have ANY concerns about your account or site operation, You can contact the Customer Service department at the following page:
http://ww2.justanswer.com/help

Please let me know if you have any more questions - about your phone system - now or in the future.

Take Care, Greg A.