Ask a Phone Systems Question, Get an Answer ASAP!
Hello & Welcome to Just Answer,
I'm Greg and will do my best to assist you today.
Sorry to hear of any issue you are having with your phones.
To help you with this issue, may I ask:
1) The FULL Model Number of the phone system you are working with? If this is a cordless system, that model should be printed on a sticker on the bottom or back of the MAIN base and START with KX-TG.
2) What phone service provider (phone company) you have for this phone line?
3) If you have ANY other phones (NOT part of the Panasonic system) attached to this same phone line and if so, are they working properly?
4) Do ALL CALLS (in and out) have this same issue?
Hi again and thanks for that information.
May I ask if you have a piece of equipment from Comcast - such as a "MAIN BOX" (sometimes called a router), with lots of lights on the front and several cables connected in the back?
And if so, is one of the lights on the front labeled "PHONE 1" or "TEL 1"?
If you get your phone service FROM Comcast, then YES, the phone light not being ON is an issue. Let me give you some steps YOU can do, to RESET that box, and perhaps restore phone service.
To do that reset, simply find the POWER PLUG in the back of that box and disconnect it. And leave it disconnected for AT LEAST TWO FULL MINUTES, and check that all the lights are out on the front of the box.Then, after the wait time, reconnect the power plug, and watch the lights on the front of the box for a minute or so, as the device restarts. When the lights "stabilize", then you should be able to make a NEW TEST CALL, and see if the results have changed.
Please try that RESET and let me know the results of your TEST CALL - after the box powers back up.
Thanks, ***** *****
I see it has been a few days and I haven't seen a response on this page, so I just wanted to follow up to see if you have any more questions concerning this issue OR if the issue was resolved?
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)