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Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
Can you give me the complete model number of the phone system, found on the base station?DECT6 is a feature. If it is a panasonic model it will start with kx-tg. ATT/vtech models usually start with EL or CL
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Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.Nathan