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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2509
Experience:  Working with Electronics for 25+ years.
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My V-tech cordless phone is not ringing and not taking

Customer Question

Hi, My V-tech cordless phone is not ringing and not taking messages either'
JA: Just to clarify, what's the exact make and model of your machine?
Customer: hold on
JA: How long has this been going on? What troubleshooting have you tried?
Customer: model: Ds6672-4
JA: Anything else you want the phone expert to know before I connect you?
Customer: vtech connect to cell TM ..that's all I can find
Submitted: 3 months ago.
Category: Phone Systems
Expert:  Greg A. replied 3 months ago.

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist you today.

Sorry to hear of any issue you are having with your phones.

To help you with this issue, may I ask:

1) WHEN did this issue first begin.

2) Can you still get a dial tone and make OUTGOING calls?

3) What phone service provider (phone company) you have for this phone line?

4) Do you have ANY other phones (NOT part of this system) attached to this same phone line and if so, are they working properly?

Thanks

Customer: replied 3 months ago.
I unplugged it to look at the model # and now there is no home line. Before I did that, I could call out on my phone but no one could call it or leave a message
Customer: replied 3 months ago.
is this the end of your help?
Expert:  Greg A. replied 3 months ago.

Hi again,

Sorry for any delay - it does take a bit of time for your messages to get to me.