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Pete
Pete, Engineer
Category: Phone Systems
Satisfied Customers: 16706
Experience:  Over 16 years experience installing and repairing electronics.
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I need some help repairing a a Chamberlain elite lift master

Customer Question

I need some help repairing a a Chamberlain elite lift master MODEL part number 312HM automatic gate opener that connects to a phone system. It has a Omron Eye on the opener. Is this something you can help me with?
Submitted: 6 months ago.
Category: Phone Systems
Customer: replied 6 months ago.
The Gate operator was working fine then we had a landslide and things were moved near the operator. It seems as if the connection between the phone system and the house has been cut. After the landslide, the phone system stopped operating the gate. So I went to the keypad at the gate entrance and that worked. Now that has stopped working too. The eye clicks when someone passes in front of it, the lights inside the elite box storing the motor still work and I basically need to troubleshoot to fix this. I just need guidance. I built a house from the ground up and drew the plans and I have a strong helper to assist me. I just need to know where to start.
Expert:  Pete replied 6 months ago.

Hello,
I am Pete, and I'll be happy to assist with your question today.

Customer: replied 6 months ago.
Hi Pete
Have you worked on things like this before? I cannot pull up your profile for some reason.
Expert:  Pete replied 6 months ago.

Did the ground shift during the landslide at all?

Can you test the phone line between the house an the opener for continuity, or run in a temporary phone wire to see if it operates again?

Customer: replied 6 months ago.
It doesn't appear to have shifted. rocks did hit the exterior box. The cement base isn't cracked.
Customer: replied 6 months ago.
Sure. I have to go out and buy some phone wire. What Else do you think I need to get while I am out?
Customer: replied 6 months ago.
Ahh you're an engineer like my amazing dad. You can fix anything. Too bad dad isn't here to help me. He would have had this done. The repair companies want a fortune to repair this. I'm coming off a divorce and cannot afford that big bill right now.
Expert:  Pete replied 6 months ago.

Some phone wire should be all you need for now. I suspect it is broken and running in some new wire will help prove this.

Customer: replied 6 months ago.
Any particular type I should buy? I'm calling around now to find a place close by
Expert:  Pete replied 6 months ago.

Any standard telephone cable will work just fine.

Customer: replied 6 months ago.
Is that the same wire that would be used for the push button control mounted on the wall that used to work and doesn't now?
Expert:  Pete replied 6 months ago.

I'm not sure what wire was used for it originally but yes it should be.

Customer: replied 6 months ago.
It looks like cat 5 wire
Expert:  Pete replied 6 months ago.

Cat 5 wire and phone wire are quite similar.

You can also use Cat 5 wire for this opener system.

Customer: replied 6 months ago.
Okay I'm off to buy some. Ttyl
Expert:  Pete replied 6 months ago.

ok!

Customer: replied 6 months ago.
Hi Pete. I finally have some options. Which wire should I get?
Expert:  Pete replied 6 months ago.
What options have you got?
You can use standard telephone wire, CAT5 wire, or anything similar.
Can you get that?
Customer: replied 6 months ago.
All of those wires I sent the photo of for that description. Should I just go for the least expensive? It will be run in Grey pipe outside
Customer: replied 6 months ago.
I'm waiting on the isle at LOWE'S. Did you get my photo?
Customer: replied 6 months ago.
Hi Pete,
So I just guessed at which type of wire I need and bought CMR-tan 24/4 cat5e wire. I'm back home but need to know if you're still available for me to finish this project.
Customer: replied 6 months ago.
Okay so I guess I need to start over. Cuss word
Expert:  Pete replied 6 months ago.

Sorry for the delay in getting back to you - I was offline for a while.

I didn't get any photo from you - can you attach it on your question page here?

Expert:  Pete replied 6 months ago.

Can you use the new wire to replace the old wiring?