Hi Jane and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, bear with us; re-confirm and post back with the complete model number of the Panasonic phone system.
My participation is strictly limited to technical, repair and/or installation issues.
Request for cancellation, refunds, billings & payments concerns are best addressed by Customer Support. Please click HERE or go to http://ww2.justanswer.com/help