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Nathan, Technician
Category: Phone Systems
Satisfied Customers: 19554
Experience:  Residential and commercial systems.
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Installed my Panasonic model kxtg78755 about 3 weeks ago and

Customer Question

installed my Panasonic model kxtg78755 about 3 weeks ago and everything was working fine. A few days ago we stopped getting messages on our answering device and when we tested it found that instead of the voice message I recorded the answer was being transferred to an automated mail box that was full.
Submitted: 6 days ago.
Category: Phone Systems
Expert:  Nathan replied 6 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 6 days ago.

What is happening is that you are reaching a voicemail service provided by the phone company. It is answering before your home answering machine has a chance to pick up the line, which is why your callers hear a different greeting, and why you get no messages when checking your home answering machine.

The solution in that case is to contact the phone company and have them cancel/remove the voicemail service from your account, OR as an alternative, you could just stop using the answering machine and use the voicemail function instead. You can record your own greeting on the voicemail if you like, and voicemail actually has several advantages: it is always on, meaning it will work even if the power goes out, while the answering machine could stop taking or playing messages if it is ever damaged or unplugged. VM will also work even if you're on another call, with answering machine, the 2nd caller would just get a busy signal. For these reasons, I tend to recommend voicemail over using your own machine, simply because it tends to be more reliable and accessible. The choice is yours of course though.

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