How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Greg A. Your Own Question

Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2293
Experience:  Working with Electronics for 25+ years.
Type Your Phone Systems Question Here...
Greg A. is online now
A new question is answered every 9 seconds

Phone is no longer ringing and voicemail system is not

Customer Question

phone is no longer ringing and voicemail system is not operating. I have an Electra Elite 48 system
JA: How old is the phone?
Customer: really old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just started a few hours ago
JA: Anything else you want the phone expert to know before I connect you?
Customer: no thank you
Submitted: 13 days ago.
Category: Phone Systems
Expert:  Russell H. replied 13 days ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Can you still make outgoing calls from the Electra phone?

Is your voicemail showing signs of not working, if so, what are those signs, please?


Customer: replied 13 days ago.
I can make outgoing calls.
Voicemail is completely down
Expert:  Russell H. replied 13 days ago.

(I regret that I am not able to offer Live Phone Call service at this time; However, your request is still open to other Experts in this category, and one of them may pick up on it at any time.)

When someone calls in to your phone, what do they hear, please?

Customer: replied 13 days ago.
When someone calls the office it just rings and rings on the customer side
On the office side the light on the phone flashes signaling a call
Expert:  Russell H. replied 13 days ago.

But no ringer sounds for the incoming call.

Regrettably I don't know how to fix that problem, since what you have is a phone system, it appears, not just a phone station.

I have Opted Out, with apologies.