Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.
Push the voice mail button on your phone. What do you hear?
Your voice mail is through your phone company, not on the phone. Your phone just accesses it. You should hear a menu item to change your outgoing message. Let me know if you don't hear that option.
We have a two line phone. There is no voice mail button on the phone.
Let me double check to make sure I'm looking at the right model.
I'm looking at the 14B and the 14W. How do you access your voice mail?
We dial Star 86 and then type in a numerical code that we have chosen. The phone is a 14B.
Hmm, that is completely different than what I'm looking at. When you enter your code, what does it say? There should be a menu of options. Does it say you don't have any messages, then go to a main menu?
Was the option after you press *86? That is generally how you find the outgoing message. I believe I led you in the right direction.