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Rusty
Rusty, Customer Service
Category: Phone Systems
Satisfied Customers: 5543
Experience:  Over 20 years electronics experience. How may I help you today?
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My husband and I are leaving on vacation tomorrow. We will

Customer Question

My husband and I are leaving on vacation tomorrow. We will be unavailable by phone for a week. I need to change the answer message on my phone because me husband, a doctor, needs to leave a message as to who patients can call if there's a problem. I can't find the instruction book for my phone and can't remember how to change the answering machine message. The model # of my phone is KX-TSC14B. Please get back to me ASAP. Thank you. Virginia Nadel,(###) ###-####
Submitted: 1 month ago.
Category: Phone Systems
Expert:  Rusty replied 1 month ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  Rusty replied 1 month ago.

Push the voice mail button on your phone. What do you hear?

Expert:  Rusty replied 1 month ago.

Your voice mail is through your phone company, not on the phone. Your phone just accesses it. You should hear a menu item to change your outgoing message. Let me know if you don't hear that option.

Customer: replied 1 month ago.

We have a two line phone. There is no voice mail button on the phone.

Expert:  Rusty replied 1 month ago.

Let me double check to make sure I'm looking at the right model.

Expert:  Rusty replied 1 month ago.

I'm looking at the 14B and the 14W. How do you access your voice mail?

Customer: replied 1 month ago.

We dial Star 86 and then type in a numerical code that we have chosen. The phone is a 14B.

Expert:  Rusty replied 1 month ago.

Hmm, that is completely different than what I'm looking at. When you enter your code, what does it say? There should be a menu of options. Does it say you don't have any messages, then go to a main menu?

Customer: replied 1 month ago.
I think I just found the answer myself. Thank you very much for your help!
Expert:  Rusty replied 1 month ago.

Was the option after you press *86? That is generally how you find the outgoing message. I believe I led you in the right direction.