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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 8350
Experience:  Working with Electronics for 25+ years.
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I have a KX-TGE245 cordless phone and the speaker sound is

Customer Question

I have a KX-TGE245 cordless phone and the speaker sound is not loud enough - is there something wrong with this set or is an issue with the system?
Submitted: 4 months ago.
Category: Phone Systems
Expert:  Greg A. replied 4 months ago.

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist you today.

Sorry to hear of any issue you are having with your phones.

To help you with this issue, may I ask:

1) Is this the speaker of the MAIN base unit OR the speaker function of the HANDSET(S)?

2) Is this during a conversation, or when trying to listen to stored messages?

Please REPLY using the box below and the SEND button.

Thanks

Customer: replied 4 months ago.
This is when we are using the handset and not the one associated with the main base system. Trying to talk with someone.
Expert:  Greg A. replied 4 months ago.

OK - you should be able to INCREASE the volume of the speaker (or earpiece receiver) during a conversation by pressing the UP button (TOP of the center button on the handset).

Can you try that now and see if it increases the volume of the speaker?

Thanks

Expert:  Greg A. replied 4 months ago.

NOTE: there should ALSO be a "VOL" + or - (plus or minus) button on the SIDE of each handset. You should be able to press the + (TOP) of that button to increase the volume of the speaker OR earpiece.

Please try that button too, and let me know if the volume DOES increase (or not).

Thanks

Customer: replied 4 months ago.
We ha e tried the arrow up it does not help
Expert:  Greg A. replied 4 months ago.

Was that tried DURING a conversation, or after pressing the SPEAKER button, and then hearing the dial tone?

If so, did you see ANYTHING appear on the display, such as a "volume indicator"?

Customer: replied 4 months ago.
It was during talking with someone and when hit arrow up and it won't go louder it just makes a noise
Expert:  Greg A. replied 4 months ago.

Interesting. Does this happen on ALL handsets (assuming you tried more than one)?

Also, what about the VOL control button on the SIDE of the handset? Did that have ANY effect?

NOTE: I have attached an image that highlights the volume controls of the handsets.

Customer: replied 4 months ago.
I will try when I get home and let you know
Expert:  Greg A. replied 4 months ago.

Hi again,

OK - does that mean that you are NOT near these handsets at this time?

Customer: replied 4 months ago.
No I am not I thought it would be simple
Expert:  Greg A. replied 4 months ago.

Yes, it should be relatively simple to TEST if the volume controls work.

Please let me know the results of your testing - when you can.

And please let me know if you have any more questions.

If this has answered your question(s), please take a moment to rate MY service level (5-star is my goal) so that I get credit for my time helping you with this question.
You should see some "stars" (and SUBMIT button) to do that, but please let me know if you do NOT see them (you may have to scroll UP or DOWN) or can not use them.

Thanks, ***** *****
--. .-

Expert:  Greg A. replied 4 months ago.

Hi again,

I see it has been a few days and I haven't seen a response on this page, so I just wanted to follow up to see if you have any more questions concerning this issue OR if the issue was resolved?

I look forward to any further questions or results that you may have.

Thanks, ***** *****
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