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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 8091
Experience:  Working with Electronics for 25+ years.
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I have tried to change the on my home cordless phone what am

Customer Question

I have tried to change the greetings on my home cordless phone what am I doing wrong?
Submitted: 2 months ago.
Category: Phone Systems
Expert:  Greg A. replied 2 months ago.

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist you today.

Sorry to hear of any issue you are having with your phones.

To help you with this issue, may I ask:

1) The FULL Model Number of the phone system you are working with? If this is a cordless system, that model should be printed on a sticker on the bottom or back of the MAIN base.

2) Is the greeting heard when you call that number sound "automated"?

3) What phone service provider (phone company) you have for this phone line?

Please REPLY using the box below and the SEND button.

Thanks

Customer: replied 2 months ago.
1) The full model Number KXTGEA20
2) No this is a greeting regarding my work
3) AT&T
Expert:  Greg A. replied 2 months ago.

Hi again and thanks for that information.

OK - the model you sent (KX-TGEA20) is for a CORDLESS HANDSET or charger.

Can you please find the MAIN base unit (LARGER) and send the model from there? NOTE: It should NOT have an "A" in it.

Customer: replied 2 months ago.
I am not at home; therefore, I would rather a step by step so when I get home I can do it - Thanks!
Customer: replied 2 months ago.
Model Number on base is KXTGE240The barcode has KXTGE245B
Expert:  Greg A. replied 2 months ago.

OK - without the exact model number, we can only give you a "generic" set if instructions - and "guess" at the model number of the "system".

So would it be OK if I sent you a link to an electronic (PDF) version of a manual that MAY be for your system?

I can also send you to other resources - like videos - that show how to record your own greeting on most of these systems.

Expert:  Greg A. replied 2 months ago.

OK - just saw that model number.

Would a PDF version of the manual (includes steps for almost everything) work for you?

Customer: replied 2 months ago.
I gave you the barcode and the model number on the base. I have someone visiting, this is how I got the model number
Customer: replied 2 months ago.
I would appreciate that assistance. If need be can I call you later.
Expert:  Greg A. replied 2 months ago.

I DID see that model - thank you.

Would a PDF version of the manual (includes steps for almost everything) work for you, and a link to step-by-step video - showing that programming?

Expert:  Greg A. replied 2 months ago.

OK - here is the link to the PDF version of the manual.

Recording the greeting is on page 15 of that manual.

http://tinyurl.com/KX-TGE245

Here is a link to a video that shows how these steps are performed, and what to expect. NOTE: The handset and button locations may not match your system exactly, but the steps are the same.

https://www.youtube.com/watch?v=xqnQLiaGO7Q

Please give these things a try and let me know your results.

Thanks, ***** *****

Expert:  Greg A. replied 1 month ago.

Hi again,

I see it has been a few days and I haven't seen a response on this page, so I just wanted to follow up to see if you have any more questions concerning this issue OR if the issue was resolved?

If this did answer your question(s), please take a moment to rate my service level (5 stars is my goal), so that I get credit for helping you.

I look forward to any further questions or results that you may have.

Thanks, ***** *****
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